Privacy Policy

Introduction and Scope

TourLoom Inc. ("TourLoom," "we," "us," or "our") is committed to protecting your privacy and providing transparency about how we collect, use, share, and safeguard your personal information. This Privacy Policy applies to all services provided through our website, mobile applications, and related platforms (collectively, the "Platform"). By accessing or using TourLoom, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Information We Collect From You

We collect various types of information to provide and improve our services. This includes information you provide directly when creating an account, such as your name, email address, phone number, billing address, and payment information. We also collect travel preferences, passport details, emergency contacts, and any other information you choose to share with us through your profile, bookings, or communications.

Automatically Collected Data

When you interact with our Platform, we automatically collect certain technical information, including your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We use cookies, web beacons, pixels, and similar tracking technologies to collect this information and enhance your experience. Our use of cookies is detailed further in our Cookie Policy.

Information From Third Parties

We may receive information about you from third-party sources, including tour operators, travel service providers, payment processors, fraud prevention services, marketing partners, and social media platforms if you choose to connect your accounts. We also collect publicly available information and data from analytics providers to better understand user behavior and improve our services.

How We Use Your Information

We use your information to facilitate bookings, process payments, communicate with you about your reservations, provide customer support, and send you important service updates. We also use your data to personalize your experience, recommend relevant tours and destinations, conduct research and analytics, detect and prevent fraud, comply with legal obligations, enforce our Terms of Service, and improve our Platform's functionality and security.

Sharing Your Information

We share your information with tour operators and local guides to fulfill your bookings, with payment processors to complete transactions, and with service providers who assist us with operations such as hosting, analytics, customer support, and marketing. We may also share information with business partners, legal authorities when required by law, and in connection with corporate transactions such as mergers or acquisitions. We do not sell your personal information to third parties for their own marketing purposes.

International Data Transfers

TourLoom operates internationally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your personal information internationally, we implement appropriate safeguards, such as standard contractual clauses, to protect your data in accordance with applicable law.

Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement industry-standard security measures, including encryption, secure servers, access controls, and regular security assessments to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to object to or restrict certain processing activities, withdraw consent where applicable, and lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. You can also manage your communication preferences and opt out of marketing emails through your account settings or by following the unsubscribe instructions in our messages.

Children's Privacy

TourLoom is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without proper parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

Marketing and Communications

With your consent, we may send you promotional emails about new tours, special offers, travel tips, and other information we think may interest you. You can opt out of marketing communications at any time by adjusting your account settings, clicking the unsubscribe link in our emails, or contacting us directly. Please note that even if you opt out of marketing messages, we will still send you transactional and service-related communications regarding your bookings and account.

Third-Party Links and Services

Our Platform may contain links to third-party websites, applications, or services that are not operated by TourLoom. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies solely to information collected by TourLoom.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date at the top of this page. We may also send you email notifications or display prominent notices on our Platform. Your continued use of TourLoom after any changes indicates your acceptance of the updated Privacy Policy.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information (subject to certain exceptions), the right to opt out of the sale of your personal information, and the right to non-discrimination for exercising your privacy rights. To submit a request, please contact us using the information below. We will verify your identity before processing your request.

European Economic Area (EEA) Rights

If you are located in the EEA, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent and lodge a complaint with your local supervisory authority. We process your personal information based on legal grounds such as consent, contractual necessity, legitimate interests, and legal obligations.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

TourLoom Inc.
315 W 39th St
New York, NY 10018
USA
Email: [email protected]
Phone: +1 917 460 3582